Byzantine Support from Web.com

The support staff at Web.com (@webdotcom) and NetworkSolutions.com are polite and helpful. They unfortunately have a Byzantine system to work with. I have been a customer for years. I can no longer recommend hosting there anymore. I suspect it is a terrible fallout from company mergers and acquisitions, not to the benefit of any customer.

This disappointment with Web.com recently pushed me to host four sites with other vendors because they can’t distinguish support and billing issues between web.com and networksolutions.com, nor provide upgrade paths.

Today I wasted 45 minutes on the phone with support because they continually look in the wrong billing systems, despite being repeatedly told so. All to cancel billing I had canceled before. Interestingly, I no longer see previous support tickets for the domain in question because I canceled hosting for it two months ago.

I rehosted my sites because upgrading existing sites within the Web.com offerings was not supported. I was stuck paying more and offered less.

It is, literally, easier to change hosting companies than upgrade within services Web.com. I have since migrated email from multiple domains and accounts, and web content to other hosting companies without issue. Web.com was unable to provide this function internally as any part of a service upgrade. It is offered as a feature by other companies.

At this point, I only have some domain registrations maintained there. I will decide if I will move those as they come due to renew, evaluating as needed. I would still recommend NetworkSolutions.com for domain registration, unless you have any sites hosted with Web.com. It is this relationship which has been horrid to navigate.

I don’t care about the extra $15 for hosting I had previously canceled. I just hope to never have to call again.

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