The Vonage Saga Ends

by Terry 6/13/2008 8:50:00 AM

I made my afternoon call to Vonage yesterday with the hope of closing the still open issues I related yesterday. I can end on a good note; Vonage customer service is quite good, despite their billing system crash yesterday.

I called late in the afternoon expecting to be on hold for a lifetime and then having to argue my case to the support people. Surprisingly, I was on hold for about three minutes and only explained my issues one time, as would be expected. The lady who took my call dealt with my requests so quickly, that I did not even note her name before it was all done. It turns out they even had credited my account for the earlier charges, reflected in my next bill. Who can complain about that?

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About Terry Losansky

Terry Dee Losansky

I am a software architect, actively practice and teach martial arts and live in Snoqualmie, Washington. I have an amazing daughter who is the jewel of my life.

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